Terms, Conditions & Privacy Policy

The Smart Chicken Coop, and its employees and agents (we), will not knowingly use or divulge personally identifiable information we collect from you in the course of doing business other than to facilitate the sale, service or support of products purchased from us.  All data we collect from you are securely transmitted and stored on secure servers in password protected encrypted databases.  We do not store credit card data.

We will not knowingly use or divulge personally identifiable information we collect from you in the course of doing business for any reason other than matters directly relating to the sale, service or support of products you have purchased from us.  Our sales are conducted by secure transmission (https 256-bit encryption) and necessary order data is stored on secured servers in password protected encrypted databases.

Unidentifiable information about your visit to our web site may be collected for purposes of  better understanding traffic on our website including without limitation certain non personally identifiable statistical information known as “website stats”. We may also put a “cookie” onto your computer subject to your browser settings.

Materials including all photos you may submit to us such as testimonials, reviews, feedback, etc. are deemed submitted to us with your consent and permission allowing us to use  some or all of such materials without additional consideration for the purposes of promoting our products in ways that we deem appropriate.  We will not use identifiable full names, telephone numbers, addresses, or email addresses of individuals who submit such information without explicit permission.

Returns

If you’ve placed your order and changed your mind, no problem! You will receive a full refund if your product has not shipped. If it is en route or you’ve already received it, you’ll need to ship it back to us within 25 days. Within 5 days of receiving your entire returned product in un-damaged, un-assembled and un-used condition, we will refund your purchase price, any taxes paid, shipping you have paid, less return shipping charges.

We will refund or replace any broken, damaged or missing pieces. Please let us know within 20 days after receipt of the package so we can comply with our shipper’s policies, and be prepared to provide us photos so we can identify the pieces you need.

Prices are subject to change without notice.